Frequently Asked Questions
Visiting the boutique
Where is Yadegari Jewelry?
We are at 1 Westmount Square, Unit C301, Westmount, Québec H3Z 2P9, in Westmount Square.
What are your hours?
Monday and Tuesday, 9 am to 5 pm. Wednesday to Saturday, 10 am to 6 pm.
How can I reach you?
Call (514) 245-9159, email info@byyadegari.com, or use our contact page.
Are consultations free?
Yes. Consultations and private viewings at Westmount Square are free. Book a time here.
Ordering and delivery
Where do you ship?
We ship across Canada and to the United States.
Do I pay duties on US orders?
Orders shipped to the United States may be subject to US customs duties, tariffs and import taxes. These charges are not collected at checkout and are your responsibility. See our shipping policy.
How long will my order take?
Ships in about 2 weeks + delivery time. Need it sooner? Contact us to confirm your piece is in our boutique. If it is, you can pick it up in 4 hours during store hours.
Can I pick up my order in Westmount?
Yes. Pickup at Westmount Square is free. We will let you know as soon as your piece is ready.
How can I pay?
Checkout accepts Shop Pay, Apple Pay and Google Pay. We do not offer payment plans or instalments.
What currency are your prices in?
Prices are in Canadian dollars before tax. Shoppers in the United States see prices in US dollars.
Exchanges and returns
What is your exchange policy?
Unworn regular pieces can be exchanged or returned for store credit within 14 days of delivery, with the receipt and packaging.
What is final sale?
Custom and special-order pieces, engraved pieces, resized rings, earrings, sale items, gift cards and anything worn or altered.
When do you give refunds?
When an item was misdescribed, is defective, or does not match its details. Read the full policy.
About the jewelry
Is your jewelry real gold?
Yes. Every piece is Authenticity Guaranteed, and your official receipt is your proof of purchase and product guarantee.
What karats do you sell?
Mainly 10K, 14K and 18K gold, with one piece in 22K. Our gold guide explains the difference.
Which gold colours are available?
Almost every piece comes in yellow, white or rose gold. Some bracelets are also offered in two-tone or three-tone.
Are the white and rose gold photos real?
Some are digitally recoloured to illustrate the metal colour, and we say so on the product page. The source photographs are in the gallery.
Do diamonds come with a certificate?
Not every piece has one. When we have report details, they appear on the product page. Ask us about a specific stone.
What sizes do you offer?
Rings in sizes 4 to 12 with half sizes, bracelets from 16 to 20 cm, anklets from 23 to 25 cm and chains from 40 to 60 cm. See our size guide.
How do I care for my jewelry?
Take it off before swimming or cleaning, and store it on its own. Our care guide has the details.
Is gift packaging included?
Yes, with every purchase.
Custom work and repairs
Do you make custom jewelry?
Yes. It starts with a conversation about your idea, and price and timing are agreed for each project. See custom jewelry.
Do you repair jewelry?
Yes, including ring resizing, chain repair, polishing, stone replacement and cleaning. Each piece is assessed individually. See repair and care.
