Refund policy

Return & Refund Policy

At Yadegari Jewelry, we want every customer to feel confident in their purchase.

Refunds are only available if the item was incorrectly described, misrepresented, defective, or does not match the product details provided at the time of purchase. For example, if an item was sold as 14K gold but is confirmed not to be 14K gold, we will review the order and provide an appropriate solution.

Regular, unworn jewelry qualifies for exchange or store credit within 14 days of delivery. Items must be unused, undamaged, and returned with the original receipt, packaging, and any included documents or certificates.

Final sale items include custom jewelry, special orders, engraved items, resized rings, earrings, sale items, gift cards, and any item that has been worn, damaged, altered, or modified after purchase.

All returns and exchanges are subject to inspection and approval by Yadegari Jewelry.

Exchange Policy

Yadegari Jewelry accepts exchanges on eligible regular items within 14 days of delivery, as long as the item is unworn, undamaged, and returned with the original receipt and packaging.

If the customer chooses a higher-priced item, they will pay the difference. If the new item is lower-priced, Yadegari Jewelry may offer store credit.

Return shipping

If an item is defective, incorrect or not as described, we pay the return shipping.

For an exchange or store credit within Canada, we provide a free return label. For an exchange or store credit from the United States, the customer pays the return shipping.

Exchanges made at our Westmount Square boutique have no shipping cost. Please contact us before sending anything back.

Cancelled orders

If we can't ship your order on time and you cancel, or if we decline an order, we refund you in full to your original payment method within 7 working days.

Product Guarantee

Every purchase comes with an official Yadegari Jewelry receipt confirming the purchase and product details.

This receipt acts as proof of purchase and should be kept for future service, exchange requests, or product verification.

Repairs

Repair services are reviewed case by case. Repairs are not guaranteed unless confirmed in writing at the time of service. If an adjustment or correction is possible, Yadegari Jewelry will do its best to help.

Shipping Policy

Every order ships in about 2 weeks, plus delivery time. We ship within Canada and to the United States, and offer free in-store pickup at Westmount Square. See our Shipping Policy for carriers, rates, US duties and pickup details.

Payment Plans

Yadegari Jewelry does not currently offer payment plans or installment payments.