Policies
Yadegari Jewelry Policies
We want every customer to feel informed and confident before purchasing, customizing, or repairing jewelry with us. Please review the policies below before placing an order or requesting a service.
Shipping and delivery
Shipping and delivery options may depend on the product, order value, destination, and availability. Shipping timelines and fees will be confirmed during checkout or before the order is finalized.
Local pickup
Local pickup may be available from our store. Customers will be contacted when the order is ready for pickup. Please bring your order confirmation and valid identification when picking up jewelry.
Returns and exchanges
Returns are only available if the product information was incorrect, such as an incorrect gold karat, incorrect listed product details, or clear misinformation about the item. Exchanges may be available according to our policy and must be reviewed by our team.
Custom orders, resized items, altered items, worn items, and repair services may not be eligible for return or exchange unless there was incorrect product information or an issue confirmed by Yadegari Jewelry.
Product accuracy
We aim to provide clear and accurate product information, including material, karat, stone details, sizing, and pricing when available. Small differences may appear because of photography, screen settings, or handmade/custom details.
Official receipt
An official receipt is provided for eligible purchases and services. This receipt is an important record of the transaction and product or service details.
Custom orders
Custom jewelry is made based on the approved design direction, quote, materials, and details. Once production begins, custom orders may not be cancelled, returned, or exchanged unless there was incorrect information or a confirmed issue.
Repairs
Repair work depends on the condition of the jewelry. We will inspect the item and explain the recommended work before starting when possible. Some repairs may carry risk if the item is delicate, worn, damaged, or previously repaired.
Payments
Prices should be reviewed before purchase. Payment must be completed according to the selected checkout or in-store payment method. Deposits may be required for custom orders, special orders, or certain repairs.
Privacy
Customer information is used to process orders, provide service, communicate about purchases or repairs, and support the customer experience. We do not use customer information in a way that is unrelated to providing our products and services.
Questions
If you have questions about a product, repair, exchange, or custom order, please contact us before completing your purchase.
